Sustainability Policy
At Suave Designs, we are dedicated to sustainability and the protection of the environment. We actively work to reduce our ecological impact by sourcing and using ingredients responsibly. As part of our sustainability policy, we have established guidelines to ensure that our packaging is eco-friendly, recyclable, and minimizes our environmental footprint.
Our sustainability policy for ingredients includes the following principles:
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Sourcing: We prioritize sourcing our ingredients from suppliers who emphasize sustainability and ethical practices.
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Transparency: We are committed to providing our customers with full transparency regarding our ingredient sourcing. Our labels will clearly indicate the origin of each ingredient, and we will inform customers if any ingredient is not sustainably sourced.
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Green Chemistry: We adhere to green chemistry principles in our product development, minimizing the use of harmful chemicals while prioritizing renewable and biodegradable ingredients.
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Packaging: We utilize packaging materials that are recyclable, some reusable, and biodegradable. Our goal is to reduce our overall waste footprint by minimizing packaging wherever possible.
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Education: We educate our employees and customers about the importance of sustainability in the beauty industry. This includes providing training on sustainability practices in the workplace, such as reducing energy and water consumption, recycling, and waste reduction. We also promote eco-friendly practices to further diminish our environmental impact.
Our Packaging Sustainability Policy Includes:
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Sustainable Materials: We prioritize the use of renewable, biodegradable, and non-toxic materials in our packaging.
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Packaging Innovation: We are committed to seeking innovative solutions to enhance the sustainability of our packaging. Collaborating with our suppliers and partners, we develop new sustainable packaging options and adapt to emerging technologies to lead in eco-friendly initiatives.
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Educate and Inspire: We strive to educate and inspire our customers to join us in our sustainability mission. We provide information about our sustainable packaging materials and guidelines on our website and product labels, encouraging customers to adopt sustainable practices in their personal care routines.
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Continuous Improvement: We regularly review our packaging sustainability policy to ensure we remain at the forefront of innovative and sustainable packaging materials and practices.
Shipping & Returns
Shipping Policy
Suave Designs (Pty) Ltd is dedicated to ensuring that our customers receive their orders in a timely and cost-effective manner. We take pride in our careful packaging and reliable shipping methods to guarantee that your products arrive in perfect condition. Our shipping costs are transparent and reasonable, providing you with peace of mind throughout the delivery process.
At Suave Designs, we prioritise your satisfaction. If you have any questions about our shipping methods or packaging, please feel free to contact our customer service team for assistance.
Return & Exchange Policy
We want you to be completely satisfied with your Suave Designs purchase. If for any reason you are not happy with your product, we offer a straightforward return and exchange policy. Simply contact our customer service team within 30 days of receiving your order, and we will guide you through the process. Your feedback is valuable to us, and we are committed to ensuring that you can shop with confidence at Suave Designs.
Our aim is to provide exceptional service from the moment you place your order to the moment it reaches your doorstep. If you have any questions about our return & exchange policy, please do not hesitate to reach out to our dedicated team.
Thank you for purchasing our products at https://www.suavedesigns.co.za/
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OVERVIEW
Kindly note that we do not provide refunds after the product is shipped, which you acknowledge prior to the purchase of any product on the website, Whatsapp Ordering System or any other platform where we sell our products. Please make sure that you have carefully read the product description before making a purchase.
If you are not satisfied with the product that you have purchased from us, or have any additional questions, concerns or complaints, please feel free to contact us using the details below and one of our consultants will get in touch with you for help.
2. YOUR RIGHT TO RETURN NON-DEFECTIVE PRODUCTS
2.1. If You are unsatisfied with your purchase after receiving the product. You may return it to Suave Designs (Pty) Ltd within 14 days from the date of purchase. The product/s must be in:
2.1.1 their original purchased condition and packaging without the seal (where applicable) having been broken in any way;
2.1.2. the original invoice sent to the client must be submitted with the return;
2.2. Products that cause a sensitive or allergic reaction may be returned, provided that the client has:
2.2.1. provided Suave Designs (Pty) Ltd with a written explanation and photographs of the sensitive or allergic reaction.
2.3. You may not return complimentary products, gifts, and/or samples.
3. RIGHT TO RETURN DEFECTIVE PRODUCTS
3.1. You can return defective or damaged product/s for a replacement or refund, within 1 month provided that you provide proof of purchase.
3.2. Products will not be regarded as damaged or defective where you caused the damage or the fault in the products results from normal wear and tear, negligence or damage arising from misuse and/or improper or inadequate care of the product/s and/or where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
3.3. Once your return has been approved by Suave Designs (Pty) Ltd, our courier service will collect the defective product/s from you, the costs of which will be borne by Suave Designs (Pty) Ltd.
4. REFUNDS:
4.1. Where applicable, Suave Designs (Pty) Ltd will refund you the purchase price, which you paid for the returned products, as follows:
4.1.1. cash and debit purchases will, at your election, be refunded to you using electronic funds transfer into your bank account;
4.2. Suave Designs (Pty) Ltd will not refund the original invoiced delivery charges to you.
5. PROCEDURE TO BE FOLLOWED:
5.1. If you purchased the product, which you want to return in terms of these terms and conditions:
5.1.1. in a Store – please take the returned product together with your proof of purchase to our store/clinic;
5.1.2. online or WhatsApp purchases – please get in touch with us at any of the contact details which can be found on our website.
You may be able to cancel your order, however, the cancellation request must be submitted before the order has been dispatched. Please send us an email at cancellations@suavedesigns.co.za and we shall check the progress of your order and process as per requested.